covid-19 information
​ & Safer practice

If you answer “YES” to the following please DO NOT COME INTO THE CLINIC, contact us first to discuss your options such as phone consultations

1.   Do you feel unwell with flu like symptoms or respiratory illness?
2.   Have you or anyone in your bubble been in contact with others in the past two weeks who have been unwell?
3.   Have you been in any contact with people who are unwell with respiratory symptoms/fever or who have undergone testing for COVID-19?
4.    Are you 70 years of age or over?
5.    Are you uncertain about whether you should come in for a face to face consultation?

What you can expect from Recalibrated to ensure safe consultations​

1. ​We will be using appropriate PPE gear and latex free gloves.
2. Only one person will be allowed into the consultation room.
3. All patients are advised not to bring family members to appointments – only where a chaperone is required.
4. No one will be allowed to sit in the waiting room. Anyone accompanying a patient must wait outside the clinic.
5. Over 70’s need a risk assessment.  A case history will be conducted over the phone before making an appointment for treatment.
6. We will take your case history and physical examination while maintaining appropriate distancing and our treatment will be as efficient as possible.
7. Every patient will be required to wash their hands or use hand sanitiser thoroughly before entering and leaving the clinic.
8. You will need to complete an online patient questionnaire before arrival. This form is attached to your appointment confirmation email.
9. Our osteopaths will not be working if they are unwell or exhibit flu like symptoms.

Contact Tracing

​The Ministry of Health (MOH) may require us to pass on your contact details for the purpose of contact tracing. By booking an appointment with us you are consenting to Recalibrated Osteopathic Care to provide personal details to the MOH if requested.

Additional Disinfecting Measures we are taking.

1. ​All hard surfaces: door handles, treatment tables, desks, tables, chairs will be wiped after each consultation.
2. Eftpos machines will disinfected before and after every patient is treated in the clinic. Please use contactless payment as first option and we can email you an invoice for online payment.
3. The bathroom will be disinfected after each patient, please only use the bathroom if it is urgent – we will wash the bowel, toilets seat, and basin. Paper towels are to be used in bathrooms and will be disposed of safely and regularly throughout the day.
4. Towels / linen have been removed from treatment tables. Hard surfaces will be disinfected after each patient and the pillow and or pillowcase changed.  As per usual our paper towels will be used and disposed of carefully after each patient.

Frequently Asked Questions

What is osteopathy?

Osteopathy is a form of hands on health care that uses a comprehensive system of diagnosis and treatment to treat pain and discomfort. Osteopaths take a holistic approach to getting you better by focusing on re-balancing the structural and functional integrity of the whole body by not only relieving your symptoms but treating the cause. We take a multi-layered approach to health by assessing and treating the various systems of the body. Recalibrated Osteopaths look at how the muscular-skeletal system integrates with other systems of the body such as the nerves, blood and lymphatic circulation as well as internal organs. Understanding the relationship between the various systems allows us to devise a treatment plan accordingly, which may involve various techniques.

As you may already know, poor posture, repetitive strain injuries, pregnancy or age related changes can lead to pain and discomfort. Recalibrated Osteopaths will help you manage your pain by assessing the mechanical imbalances present on your body’s framework. We therefore, not only work on the area of pain but also the surrounding structures that could possibly be contributing to the initial problem. This holistic approach allows us to provide you with a faster recovery period.



What can osteopaths help with?

Osteopaths are best known to help with a wide range of orthopaedic, rheumatic and degenerative complaints of joints and muscles. Osteopaths regularly deal with aches and pains of all joints in the body, headaches, shoulder pain, neck pain, pregnancy related pain, lower back and pelvic pain, sciatica, sports injuries, occupational strains, carpal tunnel syndrome, arthritis, whiplash, tennis elbow, post surgical discomfort and rehabilitation, and also pre-surgical treatment and management.

Osteopaths can also help with a range of medical conditions such as gastroesophageal reflux, irritable bowl syndrome (IBS), constipation, post surgical scar tissue, lymphatic drainage issues, and respiratory and circulatory problems. 
Feel free to contact us if you have any questions we may be able to help you.

Is osteopathy safe?

Osteopathy are primary health care providers and are able to identify cause and effect of various musculoskeletal injuries and other health conditions. An Osteopath is trained to identify any risks associated with particular treatment techniques. If there are risks associated with your condition we will explain these clearly and if necessary we will refer you to another health specialist. The techniques Osteopaths use are all hands on and are very safe, gentle and effective. We do not use any machines. Remember - we not only treat the symptoms, but the cause of your pain and discomfort.


Everybody is unique and responds differently to various treatment styles. Your osteopath is trained to select the best type of treatment for you. The treatment style used is personalised to your needs, as what works for some others may not work for you. We will always endeavour to work within your comfort levels.

What happens during the initial consultation?

At the initial consultation you will be asked a series of questions related to your complaint. We will ask questions that help us gain a full understanding of what is going on. You will also be asked a series of questions related to your general health and other systems of the body. This will allow us to gain a full understanding of your health and the complexities (if any) that are contributing and maintaining your health ailments. This will be followed up by a series of clinical orthopaedic tests, which will allow us to come to a diagnosis, and formulate a treatment plan and management plan. 


For a more detailed explanation check out our 'what to expect' page

What should i wear to the consultation?

We ask that you wear loose fitting clothes (shorts and a t-shirt) as the physical examination and treatment procedures require a bit of moving around. Tighter clothing will restrict your joint range and make it harder for us to see what is going on. In some instances, you may be asked to remove certain items of outer clothing to enable better access to these areas. We will always respect your modesty and will always provide you with a towel or blanket to cover yourself.
 

How many osteopathic treatments do i need?

The number of treatments you need is specific to you. Some injuries heal more quickly than others. Your osteopath will explain your injury or the reason for your discomfort and devise a treatment plan accordingly. In most cases, people feel pain relief in just one or two treatments. However, in some cases things do take a little longer. In such cases, we do our best to give you practical advice to help speed up your recovery. 


​At your initial consultation your osteopath will give you an estimate on the number of treatments you require. Then at follow up consultations you will be reassessed each time to see how you are progressing. We want you to get better quickly, and will do our best to get you Remobilised, Realigned and Recalibrated in the shortest amount of time.

How long are the appointments?

Your initial consultation is 1 hour. Follow up consultations are 30 minutes. However, depending on the complexity of your problem we can allow up to 45 minutes.

Can i bring a friend, partner or relative to the consultation?

You sure can! Feel free to bring a support person along to the consultation. If you are under the age of 16, you must be accompanied by an adult that is either your parent or guardian

do i need a referral from my doctor?

No, Osteopaths are primary health care providers and are ACC registered. If required, we are able to refer you to other health specialists and for imaging such as x-rays and ultrasound

is my injury covered by acc?

Osteopaths are primary healthcare providers who are ACC registered and work alongside Physiotherapists and General Practitioners (GP’s). If you have an Injury Recalibrated Osteopaths can help you submit your injury claims without the hassle of going to your local doctor. Injuries covered by ACC are subsidised and allow you to receive treatment at a reduced rate. If you are unsure, please discuss your injury with your Osteopath to see if you are eligible.

x-rays & ultrasounds: do i need one?

In most cases, people don't require an x-ray or ultrasound. There are many clinical orthopaedic tests that can be done during the physical examination to give us a clear indication of what is going on. However, if we feel that it would be useful in aiding our diagnosis and the management of your condition we will then refer you for imaging.

does my health insurance cover osteopathy?

Most insurance providers cover Osteopathy. However, if you are unsure it is best you contact them first to review your policy.

what training do osteopaths have?

Osteopaths trained in New Zealand have completed five years study and must gain a Bachelor of Applied Science (Human Biology) followed by a Master of Osteopathy degree. Osteopaths registered in New Zealand must also continue professional development to obtain an Annual Practicing Certificate. All osteopaths in New Zealand must be registered with the Osteopathic Council of New Zealand.